General Questions

General Questions

I would like a refund for my registration
Please note that we are unable to process refunds unless directly instructed to do so by the event organiser. If you would like to discuss a refund for you...
Thu, 6 Apr, 2017 at 2:51 PM
Collection of race pack
Please note that we have no involvement with the collection / distribution of race packs / merchandise. If you would like more information regarding where ...
Thu, 6 Apr, 2017 at 2:42 PM
eTicket for Event
Your eTicket link can be sent to your email or mobile phone. It is not sent as an attachment, but rather a page you can view / print. eTickets are qu...
Sat, 3 Jan, 2015 at 10:09 AM
How do I change my details
If you have registered with incorrect details or wish to change your details, then you may be able to change the details yourself. In your participant emai...
Thu, 6 Apr, 2017 at 2:57 PM
Change Team / Join Team
If you wish to change team or join a team, you can do this on the "Participant Summary" page. In your participant email, there is a link ...
Sat, 3 Jan, 2015 at 11:27 AM
Promotion Code
If you have a special promotion code issued by the event organiser, you will be able to enter it on the "Participant Questions" page. ...
Sat, 3 Jan, 2015 at 12:07 PM
Registrations Closed
If online registration is closed, please contact the Event Organiser directly to check the late entry options.  An event organiser will generally set ...
Mon, 5 Jan, 2015 at 2:39 PM
Change Clothing Size
If you need to change your T-Shirt or other clothing item size, then you will have received a link in your confirmation email to view your registration deta...
Mon, 5 Jan, 2015 at 2:35 PM
Event Sold Out
If the online entry page says sold out, then the event has reached its capacity as set by the Event Organiser.  - please contact the event organiser direct...
Mon, 5 Jan, 2015 at 2:43 PM
Cancel Invite / Re-Invite
 Have you invited a person to your team but they didn't receive the email or the link no longer works.  You can cancel the invite and send a new in...
Sat, 6 Jun, 2015 at 10:53 AM