General Questions

General Questions

I would like a refund for my registration
Please note that we are unable to process refunds unless directly instructed to do so by the event organiser. If you would like to discuss a refund for you...
Thu, 6 Apr, 2017 at 2:51 PM
Collection of race pack
Please note that we have no involvement with the collection / distribution of race packs / merchandise. If you would like more information regarding where ...
Thu, 4 Oct, 2018 at 10:02 AM
eTicket for Event
Your eTicket link can be sent to your email or mobile phone. It is not sent as an attachment, but rather a page you can view / print. eTickets are quite...
Thu, 4 Oct, 2018 at 10:04 AM
How do I change my details
If you have registered with incorrect details or wish to change your details, then you may be able to change the details yourself. In your participant emai...
Thu, 4 Oct, 2018 at 10:12 AM
Joining a Team
If you wish to join a team, you can do this on your registration page.  In your participant email, there is a link to view your participant details (ple...
Thu, 4 Oct, 2018 at 10:23 AM
Registrations Closed
If online registration is closed, please contact the Event Organiser directly to check the late entry options, you may be able to register on the day. A...
Thu, 4 Oct, 2018 at 10:44 AM
Change Clothing Size
If you need to change your T-Shirt or other clothing item size, then you will have received a link in your confirmation email to view your registration deta...
Mon, 12 Nov, 2018 at 11:43 AM
Event Sold Out
If the online entry page says sold out, then the event has reached its capacity as set by the Event Organiser.  - please contact the event organiser directl...
Mon, 12 Nov, 2018 at 12:15 PM
Cancel Invite / Re-Invite
 Have you invited a person to your team but they didn't receive the email or the link no longer works.  You can cancel the invite and send a new invit...
Mon, 12 Nov, 2018 at 12:31 PM
Can I pay with PayPal?
Can I pay with PayPal? Yes, as of 26/08/15 you can make payment via your PayPal account (Australia Only). When you arrive at the payment page, you will ...
Mon, 14 Aug, 2017 at 1:22 PM